Mental and Emotional Health

If you are in crisis, please call 1-844-437-3247 (Here 24/7) or dial 9-1-1.


FREE = This service has been confirmed to be free.
ML = This service is offered in multiple languages.

Please note that the legend is only a guide. If you have any questions about a service, we encourage you to reach out to the organization directly.



Carizon ML
In line with the Public Health recommendation to practice social distancing, Carizon is offering ongoing counselling and support to individuals and families through telephone and video conferencing. An up-to-date listing of Carizon’s current and upcoming programing can viewed at the above link.


ConnexOntario FREE
Adults and frontline workers who are dealing with the realities of COVID-19 can call ConnexOntario at 1-866-531-2600 for mental health, addictions, and problem gambling support.


Family Counselling Centre of Cambridge Play Therapy Counselling Sessions FREE
This program (Children’s Wellness Hub) is for children 12 years of age and younger, with approximately 10-12 free video counselling sessions available per child. For more information or to make an appointment, please select the above link or call 519-621-5090 x0.


Front Door
While our Front Door location is currently closed to the public, people who need child or youth mental health support are encouraged to call to make a telephone or virtual appointment. Please select the link above for more information.


Here 24/7 FREE
Your front door to the addictions, mental health, and crisis services provided by 11 agencies across Waterloo Wellington.


Hope for Wellness FREE, ML
The Hope for Wellness Help Line offers immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada. Phone and chat counselling is available in English and French. On request, phone counselling is also available in Cree, Ojibway, and Inuktitut.


Kids Help Phone FREE
Kids and teens 18 and younger who need to talk to someone about their mental health (or anything else!) can call 1-800-668-6868 or text “CONNECT” to 686868, for 24/7 support. No judgement, totally private, 24/7. Adults can text WELLNESS to 741741.


Qualia Counselling Services FREE
For children between the ages of 7 and 12, Qualia Counselling Services is offering a free coping and support group. Please click the link above for more information.


Woolwich Counselling Centre 2020-2021 Groups and Workshops FREE
The below virtual groups and workshops are being introduced at no cost. Pre-registration is required, keeping in mind that space is limited. Click on each workshop name for more information.

  1. Conquering Teen Anxiety
  2. Coping with Loneliness
  3. Glad to be Me
  4. Importance of Self Care
  5. No Need to Fret
  6. Understanding CBT




A free, evidence-based cognitive behavioural therapy (CBT) program that offers guided mental health self-help supports for adults and youth 15+ using workbooks, online videos, and phone coaching. Click the link above or call 1-866-345-0224.


CDC: Coping with a Disaster or Traumatic Event
The CDC offers resources to help support you and your family’s emotional health and well-being during an emergency.


Centre for Addiction and Mental Health—Mental Health and COVID-19
The COVID-19 situation is stressful for everyone and it is normal to be anxious and worried. This site is designed to provide information and suggestions about how best to cope in this difficult time.


Children’s Mental Health Ontario (CMHO)
Offers instructions on how to talk to your children about COVID-19.


CMHA’s Mental Health Week
Articles, trips, and checklists that help you get in touch with how you really feel.


EMental Health
Offers strategies/tips for managing stress/anxiety related to COVID-19.


Grief, Dying, and Death During a Pandemic
This resource was written collaboratively by members of the Psychosocial and Spiritual Supports Working Group of the Region of Waterloo. This resource will evolve as new information becomes available, so please be sure to check back often.


Here 4 Help
A new online repository of useful tools and techniques to manage the stresses of dealing with COVID-19 for all members of the family, employers, employees, and health care workers.


KidsHelpPhone knows that COVID-19 may be on the minds of kids and teens, and has provided many resources for kids and teens to find reliable information on how they can cope during this crisis.


KW Counselling Services
This page outlines supports and self-care resources available during COVID-19 social distancing.


Mental Health First Aid COVID-19 Self-Care & Resilience Guide
Building self-care into daily or weekly routines can greatly improve resilience and prevent burnout.


Not Myself Today
A great website with several resources to support mental well-being. When you first visit the site, you will need to sign up for an account (it’s free) before accessing the resources.


Waterloo Catholic District School Board
You can find resources here to grow your knowledge on mental health topics, learn a variety of daily wellness practices that can help you manage stress, get connected when additional supports are needed, and learn about how WCDSB is promoting wellness in our school communities.


Waterloo Region District School Board
A compilation of mental and emotional health resources for young people and their families.


Waterloo Region Suicide Prevention Council
A compilation of locally developed information and tip sheets, as well as a list of local, provincial, and national support services that can be accessed virtually during this time.


An automated chatbot delivered via an app on your phone. Woebot uses cognitive behaviour therapy to give tailored, step-by-step guidance to think and feel better.


YMCA’s Ways to Keep Your Mind Well
Includes guided meditations, various resources, and positive stories.